Privacy Policy

A Legal Disclaimer

This Privacy Policy and Terms of Service applies to all services provided by The Well Rooted Dog, operated by Sarah Knowles, trading from Worksop, Nottinghamshire. It covers how we collect, use and protect your personal data, and sets out the terms under which all services are booked and delivered.

By booking a service with The Well Rooted Dog, you agree to the terms set out in this document. Please read it carefully before confirming your booking.

Who am I

Business name: The Well Rooted Dog
Sarah Knowles: Clinical Canine Wellness Practitioner
Location: Worksop, Nottinghamshire
Website: www.thewellrooteddog.co.uk
Contact: 07850181624 / hello@thewellrooteddog.co.uk

Data I Collect & Why

When you book or enquire with The Well Rooted Dog, I may collect the following personal information:

Your name, address, email address and telephone number
Information about your dog — including name, breed, age, health history and behavioural background
Veterinary information where relevant to the services being provided
Payment records (bank transfer references)
Any additional information you choose to share during consultations or sessions

This information is collected for the following purposes:

To deliver the services you have booked safely and effectively
To maintain accurate client and animal records
To contact you regarding your booking, follow-up support or service updates
To fulfil any duty of care or legal obligations arising from our work with your animal

We collect only what we need. We do not collect data speculatively or for marketing purposes without your explicit consent.

How I Store Your Data

I do not sell, rent or share your personal data with third parties for commercial purposes.

Your data may be shared in the following limited circumstances:

With your veterinary practice — where we have your consent and it is relevant to your dog's welfare or our service delivery
With relevant authorities — where we are legally required to do so, or where a safeguarding or animal welfare concern requires it (see Section 9)
With Acuity Scheduling — as our booking platform provider, solely for the purpose of managing your appointment

Your Rights Under GDPR

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data, subject to any legal obligations we must fulfil
Withdraw consent for marketing communications at any time
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us directly at hello@thewellrooteddog.co.uk

Booking & Payments

All payments are required in full prior to your session being confirmed. Provisional bookings made through Acuity Scheduling are not guaranteed until payment has been received. Your session date and time will be held for 48 hours pending payment, after which the slot may be released.

Payment method: Bank transfer only. Details will be provided upon booking confirmation.

We do not offer credit, payment plans or pay-on-the-day arrangements unless expressly agreed in writing in advance.

Cancellation Policy

I understand that life with dogs, and life in general, is unpredictable. I ask only that you extend to me the same courtesy and respect for my time that I extend to you.

Cancellations by the client:

Cancellations made with more than 24 hours notice will be offered a reschedule or a full refund at our discretion
Cancellations made with less than 24 hours notice will forfeit the session fee in full. No refund or reschedule will be offered in these circumstances
Non-attendance without notice will be treated as a late cancellation and the full session fee will be retained

Cancellations by The Well Rooted Dog:

In the event that I, Sarah Knowles, needs to cancel a confirmed session, you will be notified as soon as possible and offered a full reschedule at no additional cost
Where a reschedule cannot be agreed within a reasonable timeframe, a full refund will be issued

I reserve the right to cancel or refuse a booking where I believe it is not in the best interests of the dog, the client, or the practitioner's safety. In such circumstances a full refund will be provided. The weather can cause major disruption throughout the year and sessions may be rescheduled or cancelled at short notice. In this instance a reschedule is offered.

Animal Welfare & Duty of Care

The Well Rooted Dog operates in full accordance with the Animal Welfare Act 2006 and is committed to the highest standards of ethical, force-free, and compassionate animal care.

My commitment to your dog:

All services are delivered using positive reinforcement methods. I will never use, recommend or support the use of aversive equipment or punishment-based techniques. The physical, emotional and psychological wellbeing of your dog is my priority at all times.

Duty to report:

As a professional canine practitioner, I, Sarah Knowles has a responsibility to report concerns relating to animal welfare to the appropriate authorities. This includes but is not limited to:

Evidence or reasonable suspicion of animal cruelty, neglect or abuse
Injuries or conditions that suggest unreported harm
Situations where an animal's five welfare needs are not being met

Where a welfare concern arises, I am obligated to act — this may include contacting the RSPCA, local authority animal welfare officers, or the police. I will always endeavour to handle such situations with sensitivity and without prejudice, but my duty of care to the animal takes precedence.

Veterinary referral:

Where I identify signs of physical pain, discomfort or a medical condition that may be contributing to a dog's behaviour, I will recommend veterinary assessment and referral to Jayne Strange before or alongside our work together. I reserve the right to pause or decline services where I believe a dog requires veterinary attention that has not been sought.

Health & Safety

Clients are responsible for ensuring their dog is safe to work with and that any known health conditions, injuries or behavioural history relevant to the session have been disclosed prior to booking. Failure to disclose relevant information may result in the session being terminated without refund.

The Well Rooted Dog reserves the right to end any session immediately where the safety of the dog, the client or the practitioner is at risk.

Photograpy & Social Media

I occasionally share client case studies, session updates and training progress on my website and social media channels. I will always ask for your explicit consent before sharing any images or information that identifies you or your dog. You may withdraw this consent at any time.

Changes to this Policy

I reserve the right to update this Privacy Policy and Terms of Service from time to time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised terms.

Contact Us

If you have any questions about this policy, your data, or my terms, please don't hesitate to get in touch.

📧 hello@thewellrooteddog.co.uk 🌐 www.thewellrooteddog.co.uk 📍 Worksop, Nottinghamshire